Shipping
Please verify that shipping information is completely accurate to ensure an optimal experience. We recommend you include additional details, such as the color of the house, nearby streets and neighborhood, to facilitate delivery. We do our best to ensure that your order arrives as quickly as possible. However, we are not responsible for delays caused by parcel delivery due to holidays, weather conditions or other unforeseen events.
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Shipping to Mexico
It has a value of $185 MXN (delivery in 2 to 6 business days).
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Shipping to USA
It has a value of $9 USD (delivery in 2 to 6 business days).
Track my package Mexico
You will receive a tracking number in your email to track your package. We recommend that you constantly monitor the status of your shipment to know its location in real time, which will allow you to anticipate and be prepared to receive it personally. You can track through the Estafeta app or on their website. If your package has not been delivered within more than 5 days, we suggest you contact Estafeta directly at +52 55 5270 8300 for information on its status.
Track my package USA
You will receive a tracking number in your email to track your package. We recommend that you constantly monitor the status of your shipment to know its location in real time, which will allow you to anticipate and be prepared to receive it personally. You can track through the USPS app or on their website. If your package has not been delivered within more than 5 days, we suggest you contact USPS directly at 1-800-275-8777 for information on its status.
IMPORTANT
Once the package has arrived at the destination city or has been delivered, we are not responsible for any situation beyond our control. If you have doubts about the accuracy of your address or wish to add more references to facilitate delivery, we recommend contacting Estafeta or USPS as soon as possible to avoid inconveniences. If your address does not have an exterior number or has few references, you can request the collection of the package at an authorized Estafeta or USPS.
Important notice for Mexico.
All our shipments are made through Estafeta, regardless of the location within Mexico. However, in exceptional cases, some packages must be sent to a branch or shipping center authorized by Estafeta. This may be due to restricted postcodes, high risk areas or difficult to access rural areas. To pick up the package, the customer will only have to present an official identification and their tracking number. In the event that your package is returned to our location, the customer will have to pay the shipping cost again to be able to send the package again since we do not have refunds.
Contact
At Zander Hats, customer satisfaction is our priority. If you have any questions, complaints or suggestions, do not hesitate to contact us; We will be happy to assist you.